Postcard Dala horses

Delivery times
The package is usually handed over to the shipping service provider DHL on the same or following working day.
With DHL, the goods are delivered domestically (Germany), unless a different deadline is specified in the respective offer, within 1-2 days, and for international deliveries within 2-4 days.
Please note that no deliveries are made on Sundays and public holidays.

Note : If you pay by bank transfer, your order will only be processed after receipt of payment. This may delay the delivery times stated above by a few days.


Shipping
Domestic deliveries (Germany):

Domestic shipping costs are €2.90 per order.

Deliveries abroad:
Shipping costs abroad depend on location and weight. Costs and duration are calculated at checkout.

The General Terms and Conditions of DHL Paket International in their currently valid version apply.

RETURNS

Our return policy is valid for 30 days. If your purchase is more than 30 days old, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging.

The following items cannot be returned:
* Gift vouchers

If you wish to return your item(s), please contact us at info@meltatelier.de. Tell us your order number and the items you want to return. You can also use the model cancellation form at the bottom of this page.

Then send the item to the following address:

Maria Ginzel, Ringbergweg 80, 83700 Weissach, Germany

Refunds
When we have received and inspected your return, we will send you an email to let you know that we have received the item you returned. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed. After a few days, your credit card or original payment method will be automatically credited.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time for your refund to be posted.
Next, contact your bank. There is often a processing time before a refund is posted to your account.
If you have done all of this and still have not received a refund, please contact us at info@meltatelier.de.

exchange
Exchanges will only be given for defective or damaged items. If you would like to exchange an item for the same item, email us at info@meltatelier.de and send the item to: Ringbergweg 80, Weißach, 83700, Germany.

Shipment
To return your product, you should send your product to: Ringbergweg 80, Weißach, 83700, Germany.

You will have to pay the shipping costs for returning your item yourself. Shipping costs cannot be refunded. If you receive a refund, the return shipping cost will be deducted from your refund.

The time it takes for the exchanged item to reach you may vary depending on the country you reside in.

If you are shipping an item over €75, you should consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive the item you have returned.

Sample cancellation form

If you want to revoke the contract, please fill out this form and send it back.

At

Maria Ginzel, Ringbergweg 80, 83700 Weissach, Germany

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

__________________________________________________________

Name of consumer(s)

__________________________________________________________

Address of consumer(s)

__________________________________________________________

Signature of consumer(s) (only if notification is on paper)

__________________________

Date

(*) Delete where not applicable